Contact Us

This page explains how to get in touch with the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support service. We are a research and comparison publisher — we do not run accounts, hold funds or process withdrawals — so knowing who to contact first usually saves you several days.

What to send us, and what to send elsewhere

Most messages we receive fall into a handful of categories. The table below sets out which ones we can act on and which need a different recipient.

Your question	Where it should go	What to expect
A factual error in one of our reviews or comparison tables	Our editorial team	We check the claim against the operator's published terms and correct or date-stamp the page
A new casino not on GamStop you think we should assess	Our editorial team	We log it, verify its licence details and decide whether it fits our criteria
A bonus you claimed did not credit, or terms differ from what you expected	The casino's own support channel first	Operators hold the account records; only they can adjust a balance
A withdrawal delayed by identity or source-of-funds checks	The casino, then its complaints procedure or listed dispute body	We cannot release funds or override a verification hold
You want to stop gambling or feel it is getting out of hand	GamCare, the National Gambling Helpline or GAMSTOP	Free, confidential help from people trained for it
Commercial or partnership enquiries	Our editorial team, marked as commercial	Handled separately from reviews; see the disclosure below

How to reach the editorial team

Use the contact form on this page, or write to the editorial address published on grahamatkinshughes.com. Lawrence Bexley handles editorial correspondence and corrections.

A message gets dealt with faster when it contains:

1. The page on grahamatkinshughes.com you are writing about, and the exact line you are querying.
2. The casino name as it appears on the site, since several operators use similar branding.
3. The date you saw the information — offers change without notice, and our pages carry an updated date for that reason.
4. A screenshot or a copy of the operator's terms if you are reporting a discrepancy.

Please do not send us account numbers, passwords, card details or copies of your identity documents. We have no way to use them and no reason to hold them.

Our commercial relationships, stated plainly

Some links on Non Gamstop Casinos are affiliate links. If you open an account through one, the publisher may receive a commission from the operator. That payment does not buy a position in our rankings, a higher editorial rating or a softer write-up, and it costs you nothing extra. Ratings on this site are editorial judgements made by our team — they are not customer review scores, and they are not supplied by the casinos. Our editorial background and approach sets out who compiles them.

The listings people write to us about most

Queries usually concern the headline welcome offers shown in our rankings, because the advertised figure and the practical value are rarely the same thing. Three of the most-asked-about entries are below. Each one is assessed on how the offer behaves once wagering, caps and expiry are applied, not on the size of the number. Full terms sit with the operator and should be read before you deposit.

Betmica — the headline number that prompts the most questions

Betmica sits at the top of our list with a 10.0 editorial rating and the largest advertised package we cover: a welcome offer of 570% up to £5,700 plus 270 free spins. It draws questions because a percentage that size is unusual, and readers reasonably want to know what it is attached to. The material points to check are the minimum deposit that triggers each tier, the wagering multiple applied to bonus funds, the maximum stake permitted while a bonus is active, the expiry window, and whether winnings from the free spins are capped before cashout. Game contribution matters too — slots typically count in full, while roulette, blackjack and baccarat often count at a reduced rate or not at all.

Limitation: the larger the headline multiple, the more deposit tiers it is usually spread across, so the full £5,700 is not a realistic outcome for a modest first deposit. Treat the top-line figure as a ceiling, not an expectation.

Kikibet — a smaller multiple, still a substantial package

Kikibet carries a 9.9 editorial rating and advertises 350% up to £5,555 with 300 free spins. It appears here because it is one of the packages our readers most often compare against Betmica: the percentage is lower but the cash ceiling is similar, which changes the deposit needed to reach the top of the offer. Check whether the free spins release in daily batches or all at once, which titles they are restricted to, and what the per-spin value is — 300 spins at a low fixed stake is a different proposition from 300 at standard stake.

Limitation: spin allocations of this size are usually tied to specific slots chosen by the operator, and any winnings often carry their own wagering requirement separate from the deposit match.

Betninja — a flat cash figure rather than a percentage

Betninja holds a 9.9 editorial rating and offers £1,000 plus 100 free spins to all new players. We include it in this section because it is structured differently from the two above: a stated cash maximum is easier to reason about than a multiple, and readers write in asking whether that makes it better value. It can be, depending on your deposit size — but the wagering requirement and the maximum bonus bet still decide the outcome, and a flat figure tells you nothing about either.

Limitation: "to all new players" still depends on eligibility rules, and 100 spins is a smaller allocation than several rivals on our list offer.

The remaining entries — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — are covered in our full comparison of casinos not on GamStop, with their advertised packages and ratings alongside.

Currency on the advertised offers

Not every package on our list is quoted in pounds. WinnerIsland advertises up to €1,000 plus 100 free spins, Smash Casino 600% up to €10,000, Nightluck €6,400 with 280 free spins, Rivo 1000% up to €10,000 with 25% cashback, and CoinPoker 150% up to $2,000. If you hold a GBP account, ask the operator whether the bonus converts at deposit or is held in the quoted currency, because a conversion spread applies either way and it reduces the real value of the offer. Where a site does not offer a sterling account, expect a currency conversion charge from your bank or card issuer on top.

Money questions we can answer, and the ones only the casino can

We can explain how a mechanism generally works. We cannot see your balance, your pending withdrawal or your verification status.

• Cost of taking part: your deposit is the cost. Minimum deposits at offshore sites commonly start in the £10 to £20 range, but the figure that qualifies you for a welcome bonus is often higher than the site minimum — check both.
• Paying in: debit cards, bank transfer, e-wallets, prepaid vouchers and, at some operators, cryptocurrency. PayPal is rarely available outside UK-licensed sites, so verify it on the cashier page rather than assuming. Card deposits are usually instant; bank transfers take longer.
• Getting paid: withdrawal times vary by method and by how far through verification you are. E-wallets and crypto are typically quicker than bank transfer; card withdrawals sit somewhere between. First withdrawals almost always take longest because that is when KYC is completed.
• Limits and fees: daily, weekly and monthly withdrawal caps are common, as are minimum withdrawal amounts. Some operators charge for withdrawals below a threshold or for a second transaction in the same period. Currency conversion is a cost even where the casino charges nothing itself.
• Bonus cashout limits: a maximum you can withdraw from bonus-derived winnings is standard, particularly on no-deposit offers and free spins. It is the single term most often missed.

If a payment or withdrawal has gone wrong, contact the operator in writing, keep the thread, and escalate through its published complaints procedure. If the terms we display differ from what the casino told you, send us both versions — that is exactly the kind of correction we want.

What these sites actually offer

Readers sometimes contact us assuming we can recommend a specific game or confirm a payout. We cannot, but here is the shape of what the operators on our list provide:

• Slots — the bulk of most libraries, spanning low-volatility titles with frequent small returns and high-volatility games with long dry spells. Published RTP is a long-run average, not a guide to a session.
• Progressive jackpots — pooled prizes that grow until won. Often excluded from bonus wagering, and sometimes from bonus play altogether.
• Table games — blackjack, roulette and baccarat in digital form, typically contributing little or nothing towards wagering requirements.
• Live dealer rooms — streamed tables with human croupiers, higher table minimums, and frequently excluded from welcome offers.
• Mobile play — most catalogues run in a phone browser; the game range on mobile is occasionally narrower than on desktop.

Software providers are worth checking on the operator's own pages, since a library's makeup changes as licensing deals come and go.

The sportsbook side of the same accounts

Several operators we list run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. The terms differ from casino play in ways that catch people out: sports free bets carry minimum qualifying odds, the stake is not usually returned with the winnings, and accumulator or bet builder selections may be excluded. Pre-match and in-play markets, esports and cash-out are common features. Crucially, a casino bonus rarely clears through sports bets and a sports promotion rarely clears through slots — read which wallet a promotion applies to before you stake it. If a page of ours is unclear on that point, tell us and we will tighten the wording.

Eligibility, regulation and what it means for you

You must be 18 or over to gamble. The sites we cover are not licensed by the UK Gambling Commission; they operate under overseas licences, Curaçao being the most common among them. That distinction matters and we will not blur it: accepting British customers is not the same as being authorised to serve the Great Britain market. The practical consequences are real. UKGC protections do not apply, the Gambling Commission cannot investigate a dispute with an offshore operator, and there is no British ombudsman route — you rely on whatever complaints procedure and dispute body the overseas licence requires.

GAMSTOP is the free self-exclusion scheme covering UKGC-licensed sites in Great Britain. Exclusion periods run for six months, one year or five years, and cannot be lifted early. Sites outside the scheme are not connected to it, which is precisely why anyone currently self-excluded should not be opening accounts with them. If that describes you, the useful next step is not a casino at all — it is our responsible gambling page, GamCare's free support, or blocking software on your devices alongside deposit and loss limits. Our terms of use set out the basis on which this information is published.

Frequently asked questions about contacting us

Can you help me get a withdrawal released?

No. We have no access to operator systems and no authority over any account. Your route is the casino's support team, then its formal complaints procedure, then the dispute body named in its licensing terms. We can explain what source-of-funds checks typically involve so you know what documents to expect.

How quickly will you reply?

We do not publish a response-time guarantee, because we would rather answer properly than quickly. Corrections with evidence attached are prioritised.

Can a casino pay to be added or moved up?

No. Operators can contact us and we will look at them on the same criteria as anything else. Commission arrangements have no bearing on placement or rating, and we say so on every page that carries them.

Will you tell me which casino to join?

We will not make that choice for you. We can point you to the terms that decide value — wagering multiples, maximum bonus bets, expiry windows, cashout caps and withdrawal limits — and you weigh them against how you actually play.

I have asked to be self-excluded. Can you remove me from these sites?

We cannot, and no publisher can. GAMSTOP exclusions apply to GB-licensed operators only; they do not extend to the sites listed here. Device-level blocking software, bank gambling blocks and speaking to GamCare are the options that work across the board.

Before you write to us

Check the updated date at the top of the page you are querying — offers move frequently, and the terms on the operator's own cashier or promotions page are always the authoritative version. If they contradict us, the operator is right and we need to know. Send the detail, and we will correct the record.

Information on this site is published for research purposes and dated to Sep 23, 2026 at the time of review. Gambling costs money and is not a way to make it. If it has stopped being entertainment, the National Gambling Helpline and GamCare offer free, confidential support at any hour.